A Blacklist is a list of specific email addresses or domains considered to be associated with spam. Depending on your configuration, messages from these email addresses are either automatically deleted or re-directed into a spam folder. New addresses to block appear everyday, which can make a Blacklist difficult to maintain. To more effectively filter spam, use your blacklist in conjunction with a Whitelist. A Whitelist is a list of email addresses or domains which you have designated as legitimate email contacts. Messages from these contacts will not be automatically blocked, and will be successfully delivered to your inbox. For more information on Whitelists, click here.

If you are using ESET Remote Administrator 2.0.29 and have created an install package containing a primary and secondary profile, please review the information contained in this article. The information in this article does not apply to earlier or later versions of ESET Remote Administrator.

If you suspect that your computer is infected (slow or abnormal behavior), an On-demand computer scan should be performed to examine your computer for infiltrations. We recommend that an On-demand scan be run at least twice a month, or more frequently for high-risk computers, as part of routine security measures. Regular scanning can protect your computer against

ESET Remote Administrator requires that a license file (nod32.lic) be uploaded to the server in order to activate the Mirror feature and communicate with more than two client workstations. The license file stores several pieces of important information such as the owner of the license, the number of client workstations, and the expiration date of the license. If you have received your new ERA license file and want to upload it to the server using the ESET Remote Administrator Console (ERAC), perform the following steps

The Personal firewall is a tightly integrated feature of the ESET Smart Security solution and is not designed to be disabled. However, you can create a rule to open all connections through TCP and UDP in order to allow all network traffic to and from your computer. Please see the step-by-step instructions below.

Before installing ESET Smart Security or ESET NOD32 Antivirus 3.0 on a computer running Microsoft Windows 2000, you must first upgrade the computer to Service Pack 4 (recommended) or install the Windows Installer 2.0 program for Windows NT 4.0/2000. This will prevent the Windows Installer dialog box from being displayed and stopping the installation.

When generating a report through the NOD32 Remote Administrator Console, the following error message is displayed: "An error occurred during report generation. (10004,0)".

This message is invoked by Microsoft Outlook when NOD32 is trying to access MAPI32.DLL. It appears only in the event that you have MS Outlook installed but not set as the default email client.

If your system backup time increases directly after installing XMON, try adjusting the scanning interval time limit in XMON. The time limit is the maximum time in seconds that the Microsoft Exchange Server needs for scanning an individual file. If scanning is not finished within this time limit, Microsoft Exchange Server declines access to the message. Scanning is not interrupted during this interval and after it is finished, every other attempt to access the file will be successful.

After a successful installation of NOD32 for Windows, the operating system reports gives an "Error communicating with NOD32 kernel service" message. The NOD32 kernel service is not running and any attempt to launch it manually results in error 1053 - "service does not respond in timely fashion".