Knowledgebase

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  • Secondary profile created with ESET Remote Administrator 2.0.29 not showing up when pushed to client workstations

    If you are using ESET Remote Administrator 2.0.29 and have created an install package containing a primary and secondary profile, please review the information contained in this article. The information in this article does not apply to earlier or later versions of ESET Remote Administrator.


  • Compatibility issues between ESET NOD32 Antivirus 3.0 and Outpost Firewall Pro 2008

    If you use Microsoft Windows Vista and Agnitum Outpost Firewall Pro 2008 and experience problems with your system after installing ESET NOD32 Antivirus 3.0, please review the following notes.


  • How do I run an On-demand Computer scan? (3.0)

    If you suspect that your computer is infected (slow or abnormal behavior), an On-demand computer scan should be performed to examine your computer for infiltrations. We recommend that an On-demand scan be run at least twice a month, or more frequently for high-risk computers, as part of routine security measures. Regular scanning can protect your computer against: Threats which were already present on your computer before your ESET solution was installed. Dormant, potentially harmful files on your system which may have been undetectable by older virus defintions. Infections which occured while the real-time scanner was disabled (possible only if turned off by the user).


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  • How do I update ESET Remote Administrator with a new license file? (3.0)

    ESET Remote Administrator requires that a license file (nod32.lic) be uploaded to the server in order to activate the Mirror feature and communicate with more than two client workstations. The license file stores several pieces of important information such as the owner of the license, the number of client workstations, and the expiration date of the license. If you have received your new ERA license file and want to upload it to the server using the ESET Remote Administrator Console (ERAC), perform the following steps


  • Installing ESET Smart Security or ESET NOD32 Antivirus 3.0 on a computer with the Windows 2000 operating system

    Before installing ESET Smart Security or ESET NOD32 Antivirus 3.0 on a computer running Microsoft Windows 2000, you must first upgrade the computer to Service Pack 4 (recommended) or install the Windows Installer 2.0 program for Windows NT 4.0/2000. This will prevent the Windows Installer dialog box from being displayed and stopping the installation.


  • ThreatSense® Early Warning System (3.0)

    The Early Warning System allows your computer to become an active warrior in a war against computer security threats. Its principle lies in the rapid transmission of newfound infiltrations from your computer, directly to ESET's malware experts. This process speeds reaction to virus threats and contributes to overall security in the virtual world.


  • ESET Smart Security or ESET NOD32 Antivirus 3.0 installation problems (how to generate an error log)

    If the installation of ESET Smart Security or ESET NOD32 Antivirus 3.0 ends prematurely, ends with a specific error message, or performs a rollback to a previous system state, then it may be necessary to create a log file to further troubleshoot the issue. This is done by running the installation with a special parameter to create a log file with detailed information about the error encountered during installation.


  • "This installation package could not be opened" error

    If you receive the following message (or similar) when installing ESET Smart Security or ESET NOD32 Antivirus 3.0; "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package." The Windows Installer service may need to be restarted or repaired. The Windows Installer service adds, modifies, and removes any applications which are provided as an .msi package. If this service is disabled, any services that depend on it will fail to start.


  • How do I access log files and submit them for analysis? (3.0)

    Any significant antivirus function performed by ESET Smart Security is recorded and stored in the log files. Event logs show if the system has been updating properly, Personal firewall and Threat logs document threats as they attempt to access your computer, and On-demand computer scan logs display scanning and cleaning events.


  • How do I exclude certain files or folders from real-time scanning? (3.0)

    File-level scanning of some email servers, backup software, gaming applications, etc. can occasionally cause abnormal system behavior. To exclude specific applications or folders from the ESET NOD32 Antivirus real-time scanner, see the step-by-step instructions below:


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