FAQs

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  • How do I remove/configure scheduled tasks on my workstations through ESET Remote Administrator?

    ESET Remote Administrator (ERA) allows an administrator to deploy and manage configuration changes of ESET security products across multiple computers. Examples of these configuration changes include updating client workstation username/passwords, installing the latest virus signature updates, or configuring/removing scheduled tasks.


  • Trial Download Button missing

    If you request a free trial of ESET Smart Security or ESET NOD32 Antivirus 3.0 through our online form, we will send you an email message to verify your email address. If clicking either of the links in this email displays a page without a download button, please see the following steps:


  • Does ESET NOD32 detect a particular virus?

    If the threat in question is a real virus and not a hoax, it is very likely that NOD32 detects it. ESET's active heuristic technology creates a virtual computer within the scanning engine which allows the scanner to observe what the program might do if allowed to run on a real computer. This can reveal potentially malicious activities that other detection techniques would not identify.


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  • What is the point of CD registration? (3.0)

    After purchasing your ESET NOD32 CD, it is important that you register the software in order to receive a valid username and password. Although the CD will allow the installation of ESET NOD32 on your computer, you will not be able to receive virus signature updates without the username and password properly entered into the License Details window (Update → Username and Password setup...).


  • How do I exclude certain files or folders from the On-demand scanner? (3.0)

    In some cases, users may wish to exclude certain files or directories from being scanned by the On-demand scanner, for compatibility or performance reasons. See the steps below for details on this process:


  • What is ESET Remote Administrator?

    ESET Remote Administrator is a powerful tool that enables an administrator to manage multiple clients running the ESET NOD32 Antivirus system in large corporate networks. It consists of two modules - ERA Server and ERA Console.


  • How to submit virus or potential false positive samples to ESET's labs

    We are very interested in receiving virus samples in order to better protect our customers. To submit a suspicious file to ESET for analysis, please follow these steps


  • Online Scanner not working

    The ESET Online Scanner is a free tool which allows you to remove malware from any PC using only your web browser, without having to install antivirus software. To prevent new infections, please download the full version of our product.


  • How do I configure Windows Live Messenger to scan incoming files? (3.0)

    You can configure ESET Smart Security or ESET NOD32 Antivirus 3.0 to scan all files received through Windows Live Messenger (formerly MSN Messenger) for potential malware using the ESET command line scanner module. In Windows Live Messenger, you can add the path to the command line scanner by following the steps below:


  • What if I installed my ESET product over a non-ESET antivirus program? (3.0)

    If you have installed an ESET security product on a computer which already has antivirus software installed, you may need to uninstall and reinstall your ESET software. To remove an ESET security product from your computer, please follow the step-by-step instructions below


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